Competition is increasing as the professional services landscape grows more complex, and clients demand both a better experience and more value from the firms they work with. And now, with the events of 2020, change has only been accelerated — and firms are recognizing that there’s no going back to the “old ways,” where business intelligence could be gathered by walking up and down the hall. The very nature of what it means to collaborate is evolving as remote work remains necessary, and it’s mission-critical that firms adapt systems and processes to enable teams for success. But the firms positioned to win in the long run will go even further.
The firm that thrives in the “next normal” — the Connected Firm — will be able to unleash the power of its collective knowledge to supercharge its people, from business development to client service delivery, by harnessing the power of its own data and systems. By embracing tools and technologies that enable collaboration and connect processes, people, and teams across the firm, the Connected Firm is equipped to take data that was previously locked in siloes and convert it into actionable insights that not only drive better business outcomes, but increase staff and client satisfaction.