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CRM Success Series, Part 2: Encouraging Adoption and User Success


Nov 19, 2020 10:34 AM

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Tony Pullman
Head of Business Transformation & Chief Operations Officer @Pinnacle
Tony Pullman leads Pinnacle’s business change team, helping firms ensure they extract the greatest business benefits from projects. This involves working with clients to help them define success and deliver practical solutions based on the defined criteria. Tony joined Pinnacle from Hogan Lovells where he was Global Head of Business Service Delivery. He has also worked at Simmons & Simmons, DLA Piper, Kennedy’s, Clifford Chance, and Linklaters.
Amy Fielek
Manager, Principal Consultants @Intapp
Amy Fielek has been consulting with firms on their CRM implementations for over 20 years, including 16 years consulting with law firms. In her role at Intapp, Amy works with legal clients to help them get the most out of their Intapp OnePlace Marketing & Business Development implementations. Prior to working at Intapp, Amy consulted for Andersen Consulting, PwC Consulting, LexisNexis, Thomson Reuters, and Aderant.